Povraćaj novca

Važi od 16. oktobra 2026.

Ukratko: ako niste zadovoljni, u roku od 14 dana od plaćanja vraćamo ceo iznos, bez obrazloženja.

1. Prva kupovina i obnova

Prva kupovina: pun povraćaj u roku od 14 dana od plaćanja.
Godišnja obnova: pun povraćaj u roku od 14 dana od datuma obnove, ako ste zaboravili da otkažete.
Posle 14 dana povraćaja nema, ali pretplatu uvek možete otkazati da se sledeće godine ne obnovi. Pristup tada traje do kraja plaćenog perioda.

2. Kako tražite povraćaj

Pošaljite email na support@chameleon.rs sa adresom koju ste koristili pri kupovini (ili brojem porudžbine iz računa). Povraćaj odobravamo u roku od 3 radna dana.

Novac vraća Creem, naš partner za naplatu, na isti način na koji ste platili. Do vašeg računa obično stiže za 5–10 radnih dana, zavisno od banke.

3. Šta se dešava posle povraćaja

Pretplata se gasi i plaćeni alati se zaključavaju. Nalog i besplatni alati ostaju dostupni.

4. Izuzeci

Povraćaj ne važi ako je nalog ugašen zbog kršenja uslova korišćenja (npr. deljenja naloga), i za ponovljene kupovine i povraćaje koji ukazuju na zloupotrebu. Ovo ne ograničava vaša prava prema obaveznim propisima o zaštiti potrošača.

Refund Policy

Effective October 16, 2026.

In short: if you are not happy, we refund the full amount within 14 days of payment, no questions asked.

1. First purchase and renewals

First purchase: full refund within 14 days of payment.
Yearly renewal: full refund within 14 days of the renewal date, if you forgot to cancel.
After 14 days there is no refund, but you can always cancel so that it does not renew next year. Access continues until the end of the paid period.

2. How to request a refund

Email support@chameleon.rs from the address you used to purchase (or include the order number from your receipt). We approve refunds within 3 business days.

The money is returned by Creem, our payment partner, to your original payment method. It usually reaches your account in 5–10 business days, depending on your bank.

3. After a refund

The subscription ends and paid tools are locked. Your account and the free tools remain available.

4. Exceptions

Refunds do not apply if the account was closed for breaching the terms of service (for example, account sharing), or to repeated purchases and refunds that indicate abuse. This does not limit your rights under mandatory consumer protection law.